JESSI CLARK HUNTENBURG

Philadelphia, PA | jessihuntenburg@gmail.com | linkedin.com/in/jessi-clark-huntenburg/

ABOUT ME

I am a student support professional with a background in university study-abroad advising, international student college counseling, and individualized literacy instruction.

At Temple University, I advised undergraduate students daily on program selections, credit fit, and academic requirements. Across my roles, my focus has consistently been on helping students understand complex information, evaluate their institutional choices, and navigate their educational transitions.

For the past nine years, I have been self-employed, running an online academy where I managed the daily student support, billing, and system workflows for over 1,000 adult learners. In this role, I handled everything from troubleshooting course access and managing payment plans to monitoring learner progress data and conducting proactive email and phone follow-ups.

I am now intentionally concluding my time in self-employment to return to my roots in one-on-one university student advising, where I can dedicate my experience to helping college students navigate their degree paths.

PROFESSIONAL EXPERIENCE

E-Learning Instructor & Student Success Coach | Self-Employed
Jun 2016 – Jan 2026 | Remote

Supported active adult learners with course questions, progress challenges, and barriers to participation.
Monitored learner progress and quiz activity to identify stalled engagement and emerging concerns.
Provided individualized clarification of course material, instructions, and processes through email, phone, Zoom, and messaging.
Used proactive follow-up to understand learner circumstances and provide ongoing accountability.
Maintained learner records, progress tracking, and follow-up documentation using spreadsheets, LMS data, and calendar systems.
Managed enrollment, course access, scheduling, payment plans, cancellations, refunds, and failed-payment issues through resolution.
Coordinated with course creators and educators to address learner concerns and course-delivery issues.
Managed LMS, scheduling, payment-processing, and automated systems supporting the learner experience.

Client & Project Coordinator | Rue & Vervain, LLC
Nov 2023 – Mar 2025 | Remote (Baltimore, MD)

Managed development and publication of a multi-stage printable planner, coordinating content, production, and contributors through completion.
Created a structured workbook that translated complex personal-development concepts into accessible guided exercises.
Developed educational resources and digital content to support customer engagement and continued participation.
Coordinated with the business owner and contributors to identify needs, resolve issues, and move projects forward.
Recruited and helped onboard additional team members to support project and operational needs.
Responded to customer concerns, clarified available information, and coordinated resolutions during a high-volume product launch.

Student Success Specialist (ESL/ELL Support) | International Education Opportunities LP
Sep 2014 – Jun 2016 | Landsdowne, PA

Provided individualized English-language tutoring and academic support to international students.
Helped students strengthen English skills needed for academic study and college preparation.
Supported two students through the TOEFL process and helped them identify colleges to consider for application.
Helped students understand application-related information and determine appropriate next steps.
Monitored student progress and adjusted tutoring support based on individual needs.

Educational Clinician (Literacy & Reading Specialist) | Lindamood-Bell Learning Processes
Jun 2012 – Mar 2014 | Bryn Mawr, PA

Provided individualized one-to-one instruction based on student needs and documented progress.
Collaborate with program coordinator to adjust instructional support based on observed needs.
Communicated student progress and learning needs during regular progress meetings.

Student Teacher (Secondary English & Writing) | School District of Philadelphia
Apr 2012 – Jun 2012 | Philadelphia, PA

Conducted approximately 30 parent-teacher conferences regarding student progress and academic concerns.
Communicated student performance clearly and collaborated on appropriate next steps.

International Programs Office Student Advisor | Temple University
Sep 2006 – Sep 2007 | Philadelphia, PA

Advised college students on study-abroad programs based on academic requirements, coursework, location, timing, language needs, and personal goals.
Helped students compare programs and identify options that aligned with their academic plans.
Reviewed program information and student academic requirements to clarify potential course and credit fit.
Asked questions to understand students’ goals and priorities before discussing available program options.
Explained differences between programs and helped students narrow options based on their individual circumstances.
Assisted approximately 5–10 students in person and 5–10 students by phone on a typical day, with higher volume around deadlines.
Referred students to appropriate university specialists when questions required additional expertise.

EDUCATION

Temple University — Philadelphia, PA
B.A., English Language and Literature | Summa Cum Laude | Phi Beta Kappa
Macfarland Scholarship, St. Andrew’s Society | Junior Year Study Abroad, Scotland

TECHNOLOGY